Refund policy
Our Commitment
Every Wildflower Reed is handcrafted and individually play-tested in Fort Worth, Texas before it leaves our shop. We stand behind the quality of our reeds and want you to have a great experience.
Natural Cane Disclaimer
Arundo donax cane is a natural material, which means no two reeds are exactly alike. Even reeds made from the same piece of cane can respond differently.
Because reeds are handcrafted in Fort Worth, Texas, changes in temperature, humidity, altitude, and climate during shipping may affect how a reed performs when it reaches you. We recommend allowing your reed to acclimate to your local environment before evaluating it.
A reed may also require minor adjustments to suit your instrument, bocal, embouchure, and playing style.
Shipping Damage
Please inspect your order as soon as it arrives.
If a reed arrives cracked, broken, or otherwise damaged during shipping, please contact us within 5 days of delivery. We will gladly replace the damaged reed or issue a refund.
If your package is lost in transit, please contact us within 14 days of the shipping date, and we will work with the carrier to resolve the issue or send a replacement.
Satisfaction Guarantee
Because every player, instrument, and setup is different, we cannot guarantee that every reed will perform identically for every musician. Performance differences resulting from natural cane variation, climate changes, or individual playing preferences are not considered manufacturing defects.
Our goal is for every customer to love their Wildflower Reeds. If you're having trouble with a reed, please reach out—we're always happy to offer suggestions, help troubleshoot, or find the best solution.